We conducted our annual customer satisfaction survey at the turn of September and October, receiving 87 responses this year.
We have now reviewed the results and are pleased to share the findings publicly.
According to the results of the 2025 customer satisfaction survey, 88.5% of respondents are satisfied or very satisfied with our cooperation and would choose us as their supplier again. The responses highlighted strong confidence in ECONOSTO as a long-term and reliable supplier.
Customer service and expertise are emphasized in the feedback
The key reasons why respondents choose ECONOSTO as their supplier are personal and prompt service, a versatile product range, good product availability, and valve adjustment services. Cooperation was perceived as straightforward, and contacting sales representatives was reported to be smooth. 81.6% of respondents were satisfied or very satisfied with the management of the customer relationship.
Many respondents have been our customers for up to 10 years, which speaks to trust and effective cooperation.
Reasons why our customers choose ECONOSTO:
“The availability, quality, and price of goods are right. Datasheets for all products are easy to find.” — Project Manager, Industry
“Good customer service and fast responses both on the phone and via email. I recommend Econosto for all special valve inquiries.” — Sales Manager, HVAC Wholesale
“Cooperation has worked great. We especially appreciate that potential errors are admitted and situations are corrected quickly. The wide valve selection and a good illustrated catalog make our work easier.” — Chief Engineer, Marine Industry
“The professional competence, accessibility, and excellent resolution of problem situations by the sales staff are top-notch. A really good warehouse selection.” — Key Account Manager, Industry
NPS +59 Indicates a strong willingness to recommend
The Net Promoter Score (NPS) measured in the customer satisfaction survey is +59 this year, which is a very good result. 67.8% of respondents would be willing to recommend ECONOSTO’s products and services to their colleagues and partners.
The high NPS figure confirms that our customers perceive our service as high-quality and value our speed of response and the reliability of our products.
Feedback helps us improve the customer experience
Naturally, the survey results were not all positive; areas for development were also identified in the responses. Respondents hoped for improvements in delivery time reliability and communication in delay situations. Furthermore, they wished for more product information and a clearer structure on our website.
“Through internal discussions, we have found additional ways to develop and improve customer communication and our operations. Delivery reliability has been raised as one of the most important criteria for our operations, so we have enhanced monitoring and predictability of the supply chain. We are also striving to develop our website to be more informative and user-friendly,” state Micaela Roswall, Quality Director, and Toni Ålander, Sales Director, of ECONOSTO Oy.
Thank you to our customers for the valuable feedback!
We thank all respondents to the customer satisfaction survey for their valuable feedback and trust. We will continue to develop our operations based on the results and ensure that ECONOSTO remains a reliable, expert, and customer-oriented partner in the future.